Question 1

How do I log in to my account?

Accepted Answer

You can log in using your email address and password on the login page. If you've forgotten your password, use the 'Forgot Password' link to reset it.

Question 2

How do I access assigned questions?

Accepted Answer

Once an employer assigns questions to you, you'll receive a notification and can access them from your dashboard under the 'Assigned Questions' section.

Question 3

What is expected in my video response?

Accepted Answer

Your video response should be clear, professional, and directly answer the question. Aim for 1-3 minutes per response, and ensure good lighting and audio quality.

Question 4

How do I record a video answer?

Accepted Answer

Click on an assigned question, then use the 'Record Video' button. You'll be able to record directly in your browser or upload a pre-recorded video.

Question 5

Can I share my video answers?

Accepted Answer

Yes, you can share your video answers with employers who have assigned you questions. You can also download your videos for your records.

Question 6

How long can my video responses be?

Accepted Answer

Video responses can be up to 5 minutes long. We recommend keeping them between 1-3 minutes for best engagement.

Question 7

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

Question 8

Can I change my email address?

Accepted Answer

Yes, you can update your email address in your account settings. You'll need to verify the new email address before the change takes effect.

Question 9

How do I delete my account?

Accepted Answer

You can delete your account from the Settings page. This action is permanent and will remove all your data, including video responses.

Question 10

How do I get a completion certificate?

Accepted Answer

Once you've completed all assigned questions for a position, you'll automatically receive a completion certificate that you can download.

Question 11

What information is on the certificate?

Accepted Answer

The certificate includes your name, the position title, completion date, and a unique certificate ID for verification purposes.

Question 12

Can I download my certificate?

Accepted Answer

Yes, you can download your completion certificate as a PDF from your dashboard or the completion page.

Frequently Asked Questions

Getting Started & Accounts

Video Answers & Sharing

Account & Login

Certificates & Completion