Customer Service interview questions
Questions customer service employers ask, and how to answer them well. Practise by recording your answers: you can re-record as often as you like, and share them with any employer.
- 1Tell us about a time you calmed down an angry customer.
- 2How do you handle a question you do not know the answer to?
- 3How do you stay positive after a difficult call?
- 4Describe how you would explain a refund policy the customer does not like.
- 5What does great customer service mean to you?
How to give a strong video answer
- Say your main point in the first sentence, then back it up with one real example.
- Use the STAR method: the Situation, your Task, the Action you took, and the Result.
- Aim for 60 to 120 seconds, look at the camera, and finish by linking your answer to the job.
Common questions
+Why use video answers to apply for customer service jobs?
Short recorded answers let customer service employers hear how you communicate before a first call. You answer real interview questions once, re-record as often as you like, and share them with any employer. It is free for job seekers.
+Are customer service jobs remote?
Many are. Each job shows its work setting and any country requirements for remote work.
+How do customer service employers use Employment.Media?
Employers post jobs, choose interview questions, and watch candidates' video answers side by side with a scorecard. They can shortlist, message and invite people to book an interview time, all in one place.
Looking for a customer service job?
Record your answers once, re-record as often as you like, and share them with any employer. Free for job seekers.
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